Outsourced Credit Control

Maximise cash flow and reduce the risk of debt recovery situations with our “always on” outsourced credit control services. Contacting your clients as you, in your pace and tone, our flexible and scalable outsourced credit control services act as a seamless extension of your in-house team.

Whether you are looking to fully outsourced your credit control process or some support to deliver reach or service peaks, our ‘always on’ outsourced credit control services will ensure your money is collected without interruption throughout the year.

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    What we deliver

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    Collections activity  in a pace and tone tailored to support your customer relationships and commercial objectives

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    Access to best-in-class AI voice-bot technology, enabling:

    • Cost effective reach and frequency
    • Calls delivered 24/7, at your customer’s convenience.
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    Additional head count trained in the pace and tone of your brand to ensure continuity of service

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    Absorption of the hidden costs of credit-control.

    • Sick, holiday and maternity pay
    • Recruitment
    • Office over-heads

    How we report

    Comprehensive daily and weekly reporting schedule from within collections platform and from internal KPI’s to include.

    • Collections against target and BDA
    • Number of account updates by day/week/month
    • Notes history
    • Status bucket reports (number of days per status and a count of days left to escalation)
    • Call Stats
    • Appraisal reports
    • Collector scores and training

    Frequently asked questions

    There are several fee structures available for our credit-control services– depending on your company’s requirements and preferences. These include a fixed cost per credit-controller, a commission only basis based on percentage of collections or a combination of the two. Once we understand your credit-control needs and business preferences we will outline potential costs for each method.

    4D Contact offer credit-control services primarily across Europe but with a little notice could provide global cover.

    We can offer our credit-control services for as little as three months to support staff absences or help service peak periods. We can also work for a fixed period to provide a champion challenger to your existing in-house team and enable you to see what good looks like or we can provide permanent outsourced support as an extension of your inhouse team.

    To commence collection activity, we simply need debtors name and contact details and copy invoices and clarification of your payment terms and conditions. Many of credit-control customers give us a daily feed from their collections or ERP platform so are team are working as current as any inhouse team will be.

    Brands we’ve worked with

    Our clients say

    We use 4D Contact as an end of process partner. Their linguistic reach and legal partner network makes them a one-stop shop for key territories. Great to work with, delivering outstanding results, I am delighted to have 4D Contact as part of our process.

    Ian Bush

    Commercial Operations Manager

    Lifescan

    I’ve worked with 4D Contact for over a decade. Whenever Clear Channel International have a challenge within our cash collection process, they are our go to partner. From ongoing white-labelled credit-control support to international debt recovery, they have consistently delivered a high quality, service that optmises results.

    Kieron Welford

    Director Credit Collection

    Clear Channel International

    I have worked with Richard, Mark and the 4D Contact team very successfully for the last seven months. During this time, they have managed on behalf of Travis Perkins a high volume, low value portfolio of overdue debt ranging from 30 days overdue to the more difficult +120 days bucket, collecting in excess of £8m.

    Michelle Maddock

    OTC Programme Director

    Travis Perkins

    Both the relationship and transition have been seamless, feeling like part of the Travis Perkins family (for staff and customers). I highly recommend them and will definitely continue to use the service in the future.

    Michelle Maddock

    OTC Programme Director

    Travis Perkins

    With 4D Contact supporting our credit control function, Schindler UK has achieved our aim of negative working capital, three years ahead of plan, significantly reduced our 180+ ageing buckets and resolved our in-house issues over user engagement with our accounts receivables software system MIA.

    Richard Clow

    Head of Controlling

    Schindler’s Lifts

    4D Contact's supporting has enabled us to redeploy staff to other tasks within the Finance function, delivering even greater efficiencies, as well as maintaining our valued headcount

    Richard Clow

    Head of Controlling

    Schindler’s Lifts

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