Managed Legal Services

When all efforts at an amicable resolution fail, enforcing payment through the courts can be the only option to secure payment.  However, the UK and international legal systems can be complex and on the ground knowledge of debt collection laws by territory is often needed to be successful.

4D Contact’s managed legal services take the complexity out of pursuing debtors through the courts. Our specialist in-house legal team, work in conjunction with our network of on the ground lawyers in over 100 countries, to provide localised debt collection on a global scale. We review each case on an individual basis and make realistic, commercial recommendations to our clients on how to proceed.

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    What we deliver

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    Established network of on the ground legal partners in 100+ countries

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    Expert localised pre-legal collection activity on a no-win-no-fee basis

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    One point of contact / one contract – multiple territories

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    Comprehensive management of entire legal process

    How we report

    Comprehensive weekly reporting on:

    • Current status of each case
    • Estimated time-line for resolution
    • Recommendations for next steps
    • Potential costs

    Frequently asked questions

    4D Contact can provided managed legal services across all continents. We have a network of agents in over 100 countries and have flexibility to extend our reach if you are looking for support elsewhere.

    Most of our legal partners operate on a no-win, no-fee basis, charging a percentage of the total amount recovered. Should court action be required, no one will commence proceeding until an accurate estimate of costs are provided which clearly outline the probability of success and are agreed by the client.

    If the debt is settled in the pre-legal stage we charge a percentage of the amount collected. If it is settled once legal proceedings have commenced, we charge a monthly management fee  (which can be as little as £50) as well as a percentage of final settlement. Please contact us for an accurate quote for your individual circumstance.

    To commence collection activity, we will need debtors name and contact details and copy invoices and clarification of your payment terms and conditions. We may also require other documentation to support your claim including copies of contracts, email

    Brands we’ve worked with

    Our clients say

    We use 4D Contact as an end of process partner. Their linguistic reach and legal partner network makes them a one-stop shop for key territories. Great to work with, delivering outstanding results, I am delighted to have 4D Contact as part of our process.

    Ian Bush

    Commercial Operations Manager

    Lifescan

    I’ve worked with 4D Contact for over a decade. Whenever Clear Channel International have a challenge within our cash collection process, they are our go to partner. From ongoing white-labelled credit-control support to international debt recovery, they have consistently delivered a high quality, service that optmises results.

    Kieron Welford

    Director Credit Collection

    Clear Channel International

    I have worked with Richard, Mark and the 4D Contact team very successfully for the last seven months. During this time, they have managed on behalf of Travis Perkins a high volume, low value portfolio of overdue debt ranging from 30 days overdue to the more difficult +120 days bucket, collecting in excess of £8m.

    Michelle Maddock

    OTC Programme Director

    Travis Perkins

    Both the relationship and transition have been seamless, feeling like part of the Travis Perkins family (for staff and customers). I highly recommend them and will definitely continue to use the service in the future.

    Michelle Maddock

    OTC Programme Director

    Travis Perkins

    With 4D Contact supporting our credit control function, Schindler UK has achieved our aim of negative working capital, three years ahead of plan, significantly reduced our 180+ ageing buckets and resolved our in-house issues over user engagement with our accounts receivables software system MIA.

    Richard Clow

    Head of Controlling

    Schindler’s Lifts

    4D Contact's supporting has enabled us to redeploy staff to other tasks within the Finance function, delivering even greater efficiencies, as well as maintaining our valued headcount

    Richard Clow

    Head of Controlling

    Schindler’s Lifts

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