International Debt Collection

Collecting outstanding debts internationally provides any business with a unique set of challenges.  Different time zones, languages, currencies, cultures, and regulatory regimes make it complex and difficult to manage in-house.

4D Contact are international debt recovery experts. Our multi-lingual agents are trained to the highest standard to allow credit control and debt recovery to take place across all continents.  If you need support within one territory, an ad-hoc ledger clean-up or are looking for a one-stop, international debt recovery partner, we can help.

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    What we deliver

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    Deliver all collections activity in a pace and tone which balances your financial targets and your customer relationships.

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    Provide transparent pricing, with no hidden costs or charges. No onboarding costs. No-win, no-fee. Consistent rates for all international markets.

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    Overcome objections and applying firm pressure to secure payment, whilst remaining professional and courteous.

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    Utilise territory specific pre-agreed tools of leverage including late payment charges and the potential for escalation to legal action to ensure maximum recovery rates.

    How we report

    Comprehensive daily and weekly reports including:

    • Collections Against Target
    • Call Volumes
    • Broken Promises
    • Days left to collect

    Frequently asked questions

    Our debt collection services are delivered on a no win, no fee, commission only basis. Our rates vary depending on the age, volume and value of the debts. The rates are consistent across all regions / territories. We do not charge any onboarding or administration fees. Please contact us now for an accurate quote.

    4D Contact provide debt collection services across all continents and in any country.

    We do not have a minimum volume or value requirement for our services. We are keen to build long term partnerships with all our clients whether this is the occasional debt or ledger placement or as a built-in escalation point as part of their process.

    To commence collection activity, we simply need debtors name and contact details and copy invoices and clarification of your payment terms and conditions.

    4D Contact do not charge any onboarding or administration fees. Our services are delivered on a no win, no fee commission only basis.

    Brands we’ve worked with

    Our clients say

    We use 4D Contact as an end of process partner. Their linguistic reach and legal partner network makes them a one-stop shop for key territories. Great to work with, delivering outstanding results, I am delighted to have 4D Contact as part of our process.

    Ian Bush

    Commercial Operations Manager

    Lifescan

    I’ve worked with 4D Contact for over a decade. Whenever Clear Channel International have a challenge within our cash collection process, they are our go to partner. From ongoing white-labelled credit-control support to international debt recovery, they have consistently delivered a high quality, service that optmises results.

    Kieron Welford

    Director Credit Collection

    Clear Channel International

    I have worked with Richard, Mark and the 4D Contact team very successfully for the last seven months. During this time, they have managed on behalf of Travis Perkins a high volume, low value portfolio of overdue debt ranging from 30 days overdue to the more difficult +120 days bucket, collecting in excess of £8m.

    Michelle Maddock

    OTC Programme Director

    Travis Perkins

    Both the relationship and transition have been seamless, feeling like part of the Travis Perkins family (for staff and customers). I highly recommend them and will definitely continue to use the service in the future.

    Michelle Maddock

    OTC Programme Director

    Travis Perkins

    With 4D Contact supporting our credit control function, Schindler UK has achieved our aim of negative working capital, three years ahead of plan, significantly reduced our 180+ ageing buckets and resolved our in-house issues over user engagement with our accounts receivables software system MIA.

    Richard Clow

    Head of Controlling

    Schindler’s Lifts

    4D Contact's supporting has enabled us to redeploy staff to other tasks within the Finance function, delivering even greater efficiencies, as well as maintaining our valued headcount

    Richard Clow

    Head of Controlling

    Schindler’s Lifts

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