About us

Our Principles & Process

International and commercial debt collection experts, the 4D Contact team have over 30 years of experience in helping global, blue-chip companies collect what is owed throughout the world. Whether you are looking end-to-end outsourced solution across multiple territories or need some short-term support within one area, in one market, we can help.

No one-size fits all sausage-factory, we work in partnership with our clients to deliver results-driven solutions that meet their individual business needs and objectives.

Process experts, all our services are built using the following principles:

AI voice-bot technology and omnichannel communication enable you to achieve affordable engagement with all accounts.

Activity drives engagement and action. We build each customer a unique collections workflow in the pace, tone and format which supports their corporate and customer ethos but also ensures cash targets are delivered.

The latest secure payment portals and online document delivery make settlement simple and swift.

Our team of highly trained collection agents provide best-in-class support for more complex or sensitive cases, or if you just want that personal touch.

All activity captured in your inhouse or our collections platform to ensure continuity of contact, data insight and analytics.

Our end-to-end service offering ensures we can recommend and deliver the best solution for all your invoice-to-cash process challenges. From ad-hoc ledger clear-ups, to providing a third-party debt recovery escalation point or helping you achieve 100% credit-control contact. Bring us your business’ challenges, goals and objectives and we will provide solutions.

Brands we’ve worked with

Our clients say

We use 4D Contact as an end of process partner. Their linguistic reach and legal partner network makes them a one-stop shop for key territories. Great to work with, delivering outstanding results, I am delighted to have 4D Contact as part of our process.

Ian Bush

Commercial Operations Manager

Lifescan

I’ve worked with 4D Contact for over a decade. Whenever Clear Channel International have a challenge within our cash collection process, they are our go to partner. From ongoing white-labelled credit-control support to international debt recovery, they have consistently delivered a high quality, service that optmises results.

Kieron Welford

Director Credit Collection

Clear Channel International

I have worked with Richard, Mark and the 4D Contact team very successfully for the last seven months. During this time, they have managed on behalf of Travis Perkins a high volume, low value portfolio of overdue debt ranging from 30 days overdue to the more difficult +120 days bucket, collecting in excess of £8m.

Michelle Maddock

OTC Programme Director

Travis Perkins

Both the relationship and transition have been seamless, feeling like part of the Travis Perkins family (for staff and customers). I highly recommend them and will definitely continue to use the service in the future.

Michelle Maddock

OTC Programme Director

Travis Perkins

With 4D Contact supporting our credit control function, Schindler UK has achieved our aim of negative working capital, three years ahead of plan, significantly reduced our 180+ ageing buckets and resolved our in-house issues over user engagement with our accounts receivables software system MIA.

Richard Clow

Head of Controlling

Schindler’s Lifts

4D Contact's supporting has enabled us to redeploy staff to other tasks within the Finance function, delivering even greater efficiencies, as well as maintaining our valued headcount

Richard Clow

Head of Controlling

Schindler’s Lifts

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